Privacy Policy

This policy explains what personal data we collect when you use the laser-cleaners.ch website, why we process it and what your rights are. We process your data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where it applies, the General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for processing your data is:

Eco Laser Cleaning
Rue de l'Agriculture 54, 1337 Vallorbe, canton of Vaud, Switzerland
Email: info@laser-cleaners.ch

For any question regarding the protection of your data, please write to us at the address above.

2. What data we collect

Data you provide to us

• Contact form and quotation request: name, email address, telephone number, canton or region, and the content of your message.
• Newsletter subscription: email address, when you sign up voluntarily.
• Direct communication: the information you share with us by email, telephone or WhatsApp.

Data collected automatically

• Technical data: IP address, browser type, pages viewed, date and time of the visit, recorded in the server logs and by our security tools.
• Cookies: small files needed for the website to function and to remember your preferences (see section 4).

3. Purposes and legal bases

We do not carry out any automated decision-making or profiling in relation to you. We never sell your data.

4. Cookies and similar technologies

The website uses different types of cookies:

• Strictly necessary cookies: essential for the website to function (caching, language selection, remembering your cookie consent).
• Third-party cookies: when you view a page containing a Google Maps map, Google may set cookies. This content only loads when the section becomes visible.

A consent banner lets you accept or refuse non-essential cookies. You can change your choice at any time in your browser settings.

5. Recipients and third-party providers

We share your data only with the providers needed to run the website and our service:

• Website host: stores the website and its databases on secure servers.
• Mailchimp (The Rocket Science Group, United States): management of newsletter mailings, if you are subscribed.
• Google Maps (Google Ireland / LLC): display of the location map on the contact and information pages.
• WhatsApp (Meta): if you contact us via the WhatsApp link, the communication is subject to Meta's terms.

6. Transfer of data outside Switzerland and the EU

Some providers (for example Mailchimp and Google) may process data in the United States. These transfers are governed by appropriate safeguards, such as standard contractual clauses and recognised certification mechanisms, in order to ensure an adequate level of protection.

7. Retention period

We keep your data for as long as necessary for the purposes described:

• Contact enquiries and quotations: up to three years after the last exchange.
• Newsletter subscription: until you unsubscribe.
• Accounting documents: in accordance with the statutory retention periods (ten years in Switzerland).
• Security logs: a few months at most.

8. Data security

We implement appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access: encrypted connection (HTTPS), application firewall, protection against attacks and restricted access to data.

9. Your rights

In accordance with the applicable legislation, you have the following rights:

• The right to access your personal data.
• The right to have inaccurate data corrected.
• The right to have your data erased.
• The right to restrict and object to processing.
• The right to data portability.
• The right to withdraw your consent at any time.

To exercise these rights, please contact us at info@laser-cleaners.ch. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, or with the competent data protection authority in the EU.

10. Changes to this policy

We may update this privacy policy to reflect changes in our services or in legislation. The date of the last update is shown at the top of this page.

11. Contact

For any question concerning this policy or the processing of your data, please write to us at info@laser-cleaners.ch or by post to the address given in section 1.